Services
Maintenance Contract
Our aim is to provide professional computer repair and support services to businesses, educational institutions and private individuals at competitive rates. We pride ourselves on our impartial advice, high quality products and extensive after sales support
- Yearly maintenance Contracts
- On call basis maintenance
- With or without spare parts
- With or without backup utility
Consultancy Services
Our professionals and experienced management is ready to give yourself an advice about your PC or System situation, we have the ability to give you the best advice for your PC or system in an economical and functional method
On Call Maintenance
On Call Computer Services is one of the leading computer support service in ONIX. Our highly experienced and qualified engineers and technicians ready to offer you the best service.
Our aim is to provide efficient and reliable services to our customers in the comfort of their home or office. Our Engineer visit customer’s home or office and perform on site desired computer service. We provide vast amount of computer and laptop related service. From software to hardware, wired and wireless networks, broadband connection trouble shooting. Remote Desktop Support and much more.
Network
We can help you network your office or home with cabled or wireless network using best quality of routers and switches according to your demand and request. We can also supply and install your office with all network components including cabinets, switches, batch panels and cables with face plates.
Customer Service
Our customer care team (CCT) will deal with customer complaints, queries and request of information and complaints will be categorized as those that will be resolved by the CCT and those that will be logged and processed for the response or feed back with agreed timelines.
To keep our customer satisfied and happy our customer care team will do his utmost to keep customer satisfied with following duties:
- Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
- Ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications between the various parties and all information taken into consideration.
- Draft documentation as required and requested.
- Prepare daily, weekly and monthly statistical reports as appropriate.
Due to the strong inter-relationships across divisions, keep all relevant parties informed of assigned work programmers as much as possible.
IT Outsourcing
WHY OUTSOURCE ‘IT’
IT is a critical function in the business and is different from its scope of work , therefore outsourcing the IT function would lessen the efforts in running the business.
* Advantages of OUTSOURCING the IT Function
Improved Cost Management Controls
- IT costs becomes fixed per month and could be budgeted
- The services can be identified by expertise in the field
- The Outsourcing of IT could benefit the business of external experience gained by specialists from other businesses
Improved Service Quality
- The Outsourcing co. will make sure that the business is running smoothly
- The Outsourcing co. will drive the business technology aspect at its best knowledge
- Being another party the Outsourcing co. and staff will work their at most to please customer
- Service Level Agreements (SLA) can be established
Staffing
- IT staff will be the responsibility of the Outsourcing co.
- IT consultants are fully trained and exposed on the latest technologies
- Tracking staff and department needs is not any more business distraction
- IT support depends on a specialized co. rather than key employee
Equipment and Software/Tools
- The outsourcing co. has a standard knowledge for equipment and software required
- The outsourcing co. has the knowledge of vendors that would improve the quality of work
Client Can Focus On Core Business Competencies
- The business management can concentrate on the core of the business rather than concentrating on IT and its technological issues